YSHomy FAQs

Choose your gift, select the available options, add any requested personalization, and review every detail before adding the item to your cart. Checkout securely when your order information is complete.

Available options vary by product and may include flower colors, bouquet combinations, names, dates, short messages, or photos. The product page shows exactly what can be personalized for that item.

Use the upload or text fields shown on the product page before adding the item to your cart. Check spelling, dates, image quality, and cropping carefully because production follows the information you submit.

Contact YSHomy as soon as possible with your order number. We will check the production status, but changes or cancellations may no longer be possible once a handmade or personalized item has entered production.

A crochet flower bouquet is an arrangement of yarn flowers made to be displayed and kept rather than placed in water. YSHomy bouquets are thoughtful alternatives to fresh flowers for birthdays, anniversaries, graduations, weddings, and lasting keepsake gifts.

Yes. Crochet flowers are shaped and assembled by hand. Small differences in color, size, placement, and detail are a natural part of handmade work and make each bouquet slightly individual.

Browse the Crochet Bouquets collection or explore YSHomy crochet gifts by flower, color, and occasion. Check each product page for included flowers, dimensions, color options, and customization availability.

Yarn flowers do not produce pollen or wilt like fresh flowers, making them a practical display gift for many recipients. Customers with material sensitivities should still review the product information or contact us before ordering.

The Personalized Gifts collection includes custom photo gifts, hidden photo jewelry, custom brick figures, couple gifts, frames, lights, voice-message gifts, and other keepsakes designed around personal memories.

Use a clear, bright, high-resolution photo with the main subject fully visible. Avoid blurry, dark, heavily filtered, or tightly cropped images because they can reduce the clarity of the finished design.

A proof is provided only when the product page specifically states that one is included. Please review names, dates, messages, and uploaded images carefully before checkout; contact us promptly if you notice an error.

Packaging and message-card options vary by product and are not automatically included unless the product page says so. Review the item details and available options before ordering.

Timing depends on the product, production requirements, destination, and shipping method. Handmade and personalized gifts may need production time before dispatch. Check the product page and shipping information for the most relevant estimate.

Only eligible products shown in the 3-Day Delivery collection qualify. Availability can depend on destination, inventory, order timing, and the delivery option selected at checkout.

When tracking becomes available, use the tracking link sent with your shipping confirmation or enter the tracking number in the tracker in the YSHomy website footer. Carrier updates can take a little time to appear after dispatch.

Taxes, duties, and customs requirements depend on the destination. Charges collected by YSHomy are shown at checkout when applicable; additional import fees may be assessed by local authorities or the carrier.

Because personalized products are made for an individual customer, returns or exchanges for non-quality reasons are not accepted. If an item arrives damaged, defective, or incorrect because of a production issue, contact us with clear photos so we can review it.

No. Reasonable differences in color, size, flower shape, arrangement, and handmade details can occur and are not quality defects. Screen settings and lighting can also affect how colors appear online.

Contact us promptly with your order number and clear photos of the item, packaging, shipping label, and affected area. Keep the packaging while we review the issue and provide the appropriate next step.

First check the carrier's latest tracking details. If the parcel has no movement for an unusual period or is past the estimated delivery window, contact YSHomy with your order number and tracking number so we can help investigate.

Keep crochet flowers dry, avoid crushing the arrangement, and limit prolonged direct sunlight. Remove dust gently with a soft brush or cool, low-pressure air. Do not soak or machine-wash an assembled bouquet.

Avoid water, perfume, harsh chemicals, heavy impact, and prolonged direct sunlight when possible. Store jewelry separately in a clean, dry place and follow any product-specific care instructions.

Payments are completed through Shopify's secure checkout using the methods available for your location. Prices may display in a local currency based on your market selection; review the final currency and total at checkout.

Use the Contact Us page for order and product questions. For qualifying bulk purchases, review the Wholesale page before contacting our team.